Segway Inc. is a place for people with a passion for solving problems. It is a place for those who are willing to experiment, and for those who understand the differences and similarities between quality of life, because they believe that a sense of balance inspires creativity. It’s a place for those who have confidence in their convictions, yet are humble enough to recognize a better solution. Above all, it’s a place for people with commitment to problem-solving in a team working environment.
Do you look at so-called insurmountable problems as opportunities? Do you like working in an environment that values great ideas not just theoretical concepts but as potential real-life applications? Segway may be the place for you to expand your horizons.
Explore our open job opportunities now and see if there’s a place for you at Segway.
Key Account Customer Support Engineer
This position will be located in our Redmond, WA office.
Position Purpose: Segway, Inc., a developer and manufacturer of alternative fuel transportation solutions, seeks a Customer Support Engineer in support of Segway’s Consumer products sold in the Americas. The Customer Support Engineer will be the in-market technical expert and support the many stakeholders of these products. This position will report to the Senior Director of Product Management.
Responsibilities/Duties/Functions/Tasks:
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- Ensure technical repair and maintenance documentation developed by manufacturing and product engineering meets the requirements of the North American marketplace.
- Responsible for technical content used in the “knowledge database” resource for product use, troubleshooting, maintenance, and repair.
- Coordinate technical responses for new product questions or product issues.
- Provide Customer On-Site Investigation.
- Provide technical support in the development of procedures and processes supporting the Customer Service Team and 3rd Party Repair Center activities.
Provide Technical Product Training and Support
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- Support the development of training materials and presentations for external and internal users.
- Provide on-site training for Company Strategic Key Accounts and others (3rd party repair providers, etc.) for existing and new product introductions as required.
Key member of Product Improvement and Quality Teams
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- Work closely with product engineering and quality teams to understand global product improvement opportunities and projects in process.
- Provide technical support and review of warranty, repair, and field data to provide feedback to product engineering and quality teams.
- Assist in product investigations and assessments as required.
Requirements
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- BS in Electrical Engineering or similar discipline
- Ability to travel domestically and internationally
- Excellent interpersonal, verbal, and written communication skills
- Ability to work independently
- 2+ years’ experience in Key Account Technical Support role
- Knowledge of Mandarin
Job Type: Full-time
Preferences:
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- Enthusiastic user of personal transportation products
- Six Sigma experience
Apply on Indeed – https://www.indeedjobs.com/segway-inc/jobs/36ab2f048cd5af1fa8b0
Retired / Off Duty Police Officers - SALES
This position will be located in our Bedford, NH office.
Responsibilities/Duties/Functions/Tasks:
- Responsible for company’s commercial products activities
- Trade-show & Event Coordination: Research trade-shows and events (domestically and internationally) that are aligned with segment focus and propose participation to sales/marketing teams. Manage trade-show and event budget ensuring that all necessary stakeholders agree with the strategy.
- Communicate event strategy and calendar internally and externally to ensure understanding, support, exposure, participation, and media coverage.
- Attend/supervise high-profile trade-shows when necessary.
- Build and strengthen relations with business partners, dealers, and distributors, as well as prospective clients; increase the Company’s market share by expanding its business network; develop relationships with key partners to help drive affinity with the B2B customers.
- Plan, organize and manage a variety of administrative, staff support and planning activities for meetings, conferences, trade shows and/or seminars, with respect to budgets, speakers, facilities, technology, equipment, logistical requirements, and other event-related issues.
- Maintain and update company website
- Work with marketing/sales teams to review/update booth design and layout. Serve as primary contact between vendors and organization.
- Interface with third-party vendors and ad platform account management teams to promptly resolve technical and operational issues for clients.
- Coordination and collaboration oversea & west coast Marketing department.
- Stay on top of recent developments for major digital advertising channels.
- Evaluate budgets and contractual provisions to determine requirements for space, location, technology, equipment, accommodations, catering, and on-site management.
- Negotiate and review vendor contracts, prepare materials for event, schedule booth movement and set up, arrange for trade show contracted services and interface with marketing/sales personnel assigned to booth coverage.
- Manage corporate events such as channel meetings, customer conferences, etc. as necessary.
- Build and strengthen relations with business partners, dealers and distributors, as well as prospective clients; increase the Company’s market share by expanding its business network; develop relationships with key partners to help drive affinity with the B2B customers.
Requirements:
- Strong preference for those with experience in or relationships to Law Enforcement Community.
- Bachelor’s degree in marketing or business-related fields.
- Understands and knows how to initialize social media for product promotion and customer feedback.
- Self-motivated individual and good judgement and communication skills.
Job Type: Full-time
Experience: Relevant: 3 years (Required)
Education: Bachelor’s (Required)
Work Authorization: United States (Required)
Required Travel: 50% (Preferred)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Schedule: Monday to Friday
Apply on Indeed – https://www.indeed.com/job/retired-duty-police-officers-sales-ee541e44fb5cdfeb
Sales Administrator
This position will be located in our Redmond, WA office.
Segway Inc. is one of the world’s leading personal mobility and robotics companies. An innovation leader for the last 20 years, Segway Inc. is making large leaps and bounds into every day transportation with our electric kick-scooters, self-balancing vehicles and personal robots. Our customer reach is increasing and we need help with growing to the next level.
Responsibilities:
Working for the Director of Business Growth, you will be responsible for:
- Operational assistance in the core mission of business growth and customer satisfaction
- Rhythm of business reporting and meeting supervision
- Sales event planning
- Liaising with C-level executives with follow up items
- Liaising with our China colleagues on a daily basis
Qualifications:
- Excellent English reading and speaking
- Excellent interpersonal, verbal, and written communication skills
- Ability to work independently
- Degree in associated area (communications or marketing) or equivalent work experience
- Ability to travel domestically and internationally
- Nice to have:Proficiency in other languages especially Mandarin and Spanish
- Segway product knowledge
- Enthusiastic user of personal transportation products
Job Type: Full-time
Experience: Relevant: 1 year (Preferred)
Education: Bachelor’s (Preferred)
Work authorization: United States (Required)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Apply on Indeed – https://www.indeed.com/job/sales-administrator-a917a1a55ffdc875
Service Technician
This position will be located in our Bedford, NH office.
Position Purpose: The Service Technician reports to the Service Manager within the Service Repair Center and is part of the Segway Service Team. The successful candidate will be responsible for troubleshooting and repairing the Segway PT at our manufacturing facility in Bedford, New Hampshire.
Responsibilities/Duties/Functions/Tasks:
Will be responsible for troubleshooting and repairing Segway products.
Qualifications
- The candidate must have an Associate’s Degree in electro-mechanical or electronic technology and 2+ years of work experience servicing, assembling and/or testing electro-mechanical equipment.
- Some knowledge of the fundamental concepts of databases; tables, queries, and fields.
- Some mechanical and electrical knowledge is essential.
- Strong communication and facilitation skills.
- Must be able to use MS Windows, Outlook, and print from MS Word/Excel (open a document/spreadsheet and print work-order/parts lists).
- Must be able to demonstrate good problem-solving skills.
- Must have a rudimentary understanding of inventory management.
- Must understand the difference between customer property and company property.
- Proficient with hand tools and an understanding of various fastener types.
- Knowledge of how to use a torque wrench.
- An understanding of wiring, soldering, and connectors.
- Possesses the know how to use a variety of electronics troubleshooting and testing equipment, or a demonstrated ability to learn how and why they are used.
- Excellent organization skills.
- Ability to work on multiple, complex tasks with little or no direct supervision.
- A positive and customer focused attitude.
Preferences:
- Previous history in a service position is preferred.
- Experience with standard electronic test equipment would be helpful.
Requirements:
- Ability to lift 40 pounds without assistance and greater than 40 pounds with assistance or hoist.
- Ability to distinguish different colors of wire.
- Performs other duties of a similar nature and complexity as required.
Job Type: Full-time
Experience:
- Mechanical and Electrical: 1 year (Preferred)
- service technician: 1 year (Preferred)
Education:
- Associate (Preferred)
Work authorization:
- United States (Required)
Technical Support Representative
This position is located in our Redmond, WA office.
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Responsible for ensuring that customers and end users receive professional, courteous support with regard to the company’s consumer products and services. Through correspondence, telephone calls, online networks, and direct contact, the representative is responsible for administering customer inquiries, providing technical support, and resolving customer complaints. The representative is the point person managing requests for warranty or repair services and provides authorization and on-line coordination with our 3rd party service providers or Segway service center. This position also supports distributors and dealers as required.
Responsibilities/Duties/Functions/Tasks:
Works directly with end-users to address questions or problems for all Segway consumer products. Provides technical support as required or takes action to initiate repair, return, or field servicing.
- Performs semi-routine clerical tasks in handling customer service inquiries and problems.
- Follows established company guidelines on servicing and repairs/returns.
- Generally, acts as customer liaison.
- Maintains customer logs, records, and files.
- Provides authorization and coordinates warranty and repair services with 3rdParty Repair Centers.
- Refers complex or difficult customer inquiries to senior level personnel.
- Provides customer support to distributors and dealers as required.
Required Skills:
Special Position Requirements:
- Excellent organization skills.
- Ability to work on multiple tasks with little or no direct supervision.
- A positive and customer focused attitude.
- Understand the difference between customer property and company property.
Preferences:
- Mechanical aptitude and interest in alternative fuel transportation consumer products.
- Ability to speak Mandarin and/or Spanish a plus but not required
Qualifications:
- High School, 2-4 years of related experience. AA or 4-year degree preferred.
- Excellent communication skills, both verbal and written
- Must be able to use MS Windows, Outlooks, and print from MS Word/Excel (open a document/spreadsheet and print work-order/part lists). Some knowledge of the fundamental concepts of databases; tables, queries, and fields.
- Experience using CRM tools like SalesForce.
Job Type: Full-time
Experience:
- CRM tools: 2 years (Preferred)
- MS Windows, Outlook, fundamental concepts of databases: 2 years (Required)
- related: 2 years (Preferred)
Education:
- Associate (Preferred)
Warehousing and Logistics Manager
This position is located in our Los Angeles, CA office.
Company Conformance Statement:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Responsibilities/Duties/Functions/Tasks:
- Performs semi-routine clerical tasks in handling customer service inquiries and problems.
- Fully responsible for the management of the warehousing and logistics department, coordinating the relationship between the warehousing and logistics department and internal and external interfaces
- Formulate and implement warehousing and logistics work plan, improve the operation specifications and processes of warehouse, logistics management and external warehouse management, improve internal operation efficiency, and effectively reduce the total cost of warehousing and logistics
- Responsible for the corresponding planning, establishment and improvement of the company’s warehouse management system and logistics management system according to the actual operation, to optimize the company’s inventory management, internal logistics and external logistics systems
- Responsible for scientific planning and adjustment of inventory and location of warehousing, propose improvement plans, rationally utilize warehouse space, and ensure maximum use of warehouses
- Provide staged warehouse management and logistics cost operation reports to ensure accurate data
Requirements:
- Education background: Bachelor degree or above in management or major in Logistics.
- Training experience: Trained in project management and production operation management.
- Experience: Experience in warehousing and logistics management, with experience in foreign-invested companies, is preferred.
- Skills: Familiar with logistics management business process, rich process management skills; proficient in computer and office software; good speak in Chinese.
- Attitude: Good communication skills; have certain planning, organization, coordination and teamwork spirit; positive work attitude, willing to work in the fast-growing industry, willing to withstand high-intensity pressure.
Job Type: Full-time
Experience:
- Relevant: 2 years (Required)
- Logistics: 1 year (Preferred)
- Project Management: 1 year (Preferred)
- Production Management: 1 year (Preferred)
Education:
- Bachelor’s (Required)
Work Authorization:
- United States
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
- Vision insurance
- Paid time off
Apply on Indeed – https://www.indeed.com/job/warehousing-logistics-manager-9b521fcd2c7904cf